Depending on the services you use, we may process your name, contact telephone number, email address, delivery or billing address, account and order details, purchase history, communications with customer service, and transaction status information needed to confirm payment.

Our website may also record your browser type, device information, IP address, access logs and information relating to cookies.

We only collect personal data relevant to specific purposes.

We may obtain information directly from you when you check out, register, complete forms or contact customer service, or it may be generated automatically when you use our website.

We process this information to manage accounts, confirm and fulfil orders, arrange payment and delivery, provide after-sales assistance, respond to enquiries, prevent fraud, maintain website security and comply with applicable legal obligations.

Where marketing activities require your choice or consent, we will handle them in accordance with applicable law and your preferences.

To complete an order, we generally need your name, a contactable telephone number and accurate delivery information. If you do not provide the required information, we may be unable to process your purchase or deliver your products.

You may unsubscribe from non-essential promotional communications using the method provided in the relevant message, or contact us directly to make a request.

To fulfil the purposes described above, we may share relevant information, where necessary, with service providers involved in payment processing, delivery and logistics, website hosting, technical maintenance or customer service.

We may also disclose information where required by law, for regulatory purposes or to address lawful disputes.

Service providers should process the information only for purposes for which they have been authorised.

Some website, payment or technical services may involve systems or service providers located outside Malaysia.

If personal data is transferred across borders, we will take appropriate measures in accordance with applicable Malaysian personal data protection requirements and provide any information required by law.

Our website may use cookies or similar technologies to maintain shopping carts, account sign-ins, essential website functions and service security, and to understand how the website is used.

You can manage cookies through your browser settings. However, disabling certain essential technologies may affect account, shopping cart or checkout functions.

Non-essential technologies that require additional consent will be handled in accordance with applicable requirements.

We take reasonable organisational and technical measures to protect personal data against unauthorised access, use, modification or disclosure.

We retain information only for as long as necessary to fulfil the relevant purposes, handle transactions and after-sales matters, or meet legal and reasonable record-keeping requirements. When it is no longer needed, we will handle it in accordance with applicable requirements.

Internet transmission involves risks, so we cannot guarantee that any electronic system is completely risk-free.

Subject to applicable law, you may contact us to enquire about how your personal data is processed, request access to or correction of your data, withdraw consent where applicable, or stop receiving promotional communications.

We may need to verify your identity before processing your request. Withdrawing consent for certain essential data processing may affect our ability to continue providing the relevant services.

We may update this policy if our website features, service providers or legal requirements change.

The updated version will be published on our website. Where separate notification or consent is required, we will comply with the relevant requirements.

If you have questions about personal data processing, access, correction or marketing communications, please contact YuYan Tea: