If the received product does not match the order, is wrongly dispatched or missing parts, damaged during transit, or has a quality defect or significantly differs from the key product description, please contact us promptly.

We will verify based on the order, product status, and relevant information, and arrange for reshipment, replacement, repair (if applicable), refund, or other appropriate handling according to the actual situation and applicable law.

Tea leaves and tea snacks involve packaging and storage conditions.

If you simply change your purchase decision, make a mistaken purchase, have personal taste preferences, or if the product is unsealed and its storage condition cannot be confirmed, we will evaluate the request based on the nature of the product, actual condition, and applicable conditions.

This does not affect your right to apply for remedies for defective products, incorrect products, or other situations legally entitled to remedies.

Arrangements for custom gift boxes or special orders are subject to the content confirmed by both parties and applicable law.

Please provide the order number, product name, date of receipt, and a description of the issue through customer service.

If there is outer box damage, product damage, wrong dispatch, or quantity shortage, it is recommended to attach relevant photos to help us verify more quickly.

If possible, please retain the product, packaging, and order records, and confirm the next steps with customer service before returning the product.

After verification, we will inform you of the applicable handling method and whether the product needs to be returned.

If the received product has a defect or significantly differs from the order, the necessary reshipping costs legally borne by the merchant will not be passed on to you.

The return method and costs for other situations will be handled according to the confirmed arrangements and applicable law.

If the refund conditions are met, we will inform you of the verification results and refund arrangement.

Refunds are generally processed through the original payment channel; if the original channel is unavailable, we will confirm another appropriate method with you.

The actual time for the refund to be credited may be affected by the processing speed of the bank or payment service provider.

This policy does not deprive you of the refunds or other remedies you are legally entitled to.

If you need to cancel or change an order that has not yet been shipped, please contact us as soon as possible.

Whether it can be directly modified or canceled depends on the payment, stocking, and processing progress.

If we are unable to supply a paid product, we will contact you to discuss an alternative solution or arrange an appropriate refund for the unfulfilled portion.

When requesting after-sales assistance, please provide the order number and relevant product details: